Frequently Asked Questions - Bookfilo

Create an owner account and confirm your email address. In your account, add the property details, location, facilities and photos, then configure rooms and prices where applicable and choose a subscription for that property. To appear publicly, your property must be marked available, activated by our team, have an active subscription and include photos.

Enter a destination, check-in and check-out dates and the number of guests in the homepage search. On the results page, refine your search by property type, price and facilities. Open a property page to check the rooms, rates and availability for your chosen dates.

If you choose payment at the property, your request is sent to the host for review and remains pending until accepted. You receive an email when the host accepts or declines it. If you choose online payment, the booking is confirmed automatically after the payment provider confirms a successful payment, and a confirmation email is sent to the address you entered. Arrange arrival details directly with the host.

For accommodation, you can choose payment at the property and agree on the accepted methods directly with the host. If online payment is enabled for that property, you are redirected to its connected payment provider, where the available payment methods are shown. Property-owner subscriptions are paid separately through the provider shown during plan selection.

Use our contact form for questions, feedback or help with Bookfilo. If you have an owner account, you can also start a support conversation from the support section after signing in. For arrival arrangements, booking changes or accommodation payments, contact the property owner directly.

Each property has its own subscription. The available plans, prices, billing periods and any eligible offers are shown when you choose a plan in your account, before payment. Bookfilo does not charge a commission on the value of the stay; payment-provider fees may apply separately if you accept online payments.

No. You can submit a booking request without an account. Choose your dates and accommodation, then enter your name and email address; you can also provide a phone number and a note for the host. You can choose payment at the property or, when available for that property, online payment.

Contact the property owner to request a change or cancellation and agree on the applicable conditions. Guests currently cannot modify or cancel a booking themselves on Bookfilo. If you have already paid online, discuss any refund and its conditions directly with the property owner.

If you choose online payment for a stay, you pay the booking total during the payment-provider checkout; the booking is confirmed after the provider confirms payment. If you choose payment at the property, Bookfilo does not charge you when you submit the request, and you arrange the payment timing with the host. For owner subscriptions, check the price and billing period shown before payment.

Account access and management tools are protected by sign-in and access controls, and account passwords are stored as hashes. Your booking contact details are shared with the property owner and platform administrators so they can handle your request. Online payments are handled by the connected payment provider. See our privacy policy for information about how personal data is handled.

Use the bookings calendar in your account to view reservations. In the availability section, you can block dates for the whole property or an individual room and remove a manual block when those dates become available again. In the pricing section, you can set rates for the property or selected rooms, weekend prices, prices for specific date ranges and minimum stays.

Yes. When a property lists a phone number, you can call the owner or use the WhatsApp button on its page. You can also add questions or special requests in the note when submitting a booking request. Confirm important details directly with the host before booking.

Contact the property owner promptly and explain the problem, keeping photos and relevant booking details. You can also report the listing through our contact form. Discuss any change to the stay or refund arrangements directly with the property owner.

Review the displayed accommodation price and confirm with the host whether any local taxes, deposits or optional services are payable separately. The online checkout shows the amount being collected for that booking. Confirm any other costs agreed directly with the property before paying. Owner subscription costs and any payment-provider fees are separate from the accommodation price.

For pay-at-property bookings, arrange payment directly with the guest. To accept online payments, complete the required company billing details and connect a supported payment provider in your account settings. Online accommodation payments are processed through your connected merchant account; settlement timing and any processing fees depend on that provider and your agreement with it.

Eligible properties are generally ordered by their ranking score within the relevant search or selection. Your subscription level, photos and recorded guest interest contribute to that score; the search context and any manual adjustments can also affect placement. Paid plans influence visibility, but no plan guarantees a fixed position or bookings. See how property listing order works for the factors used by the active formula, their relative importance and practical guidance for owners.